Privacy policy

Privacy Policy

Last updated: March 26, 2025

This Privacy Policy describes how Vape Station – Rio Grande Valley ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from myvapestation.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

This Site is for Adults 21+ Only

Vape Station Online is intended for use only by individuals who are at least 21 years of age. By accessing or using the Site, you confirm that you are at least 21 years old. We do not knowingly collect or process personal information from individuals under 21. If we learn that someone under 21 has submitted personal information, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page and reflected by the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve the Services, comply with laws, and protect our users and business. This includes:

Information You Provide Directly:

  • Contact details (name, email, phone number, address)

  • Order details (shipping/billing address, payment confirmation)

  • Account information (username, password, preferences)

  • Shopping info (items viewed or purchased, loyalty/reward data, reviews, gift cards)

  • Customer support communications

Information We Collect Automatically:

We collect certain data automatically via cookies and similar technologies, such as:

  • Device and browser type

  • IP address and network connection

  • Interactions with our Site

See Shopify’s cookie policy here: https://www.shopify.com/legal/cookies

Information from Third Parties:

We may receive information from:

  • Service providers (Shopify, Route, payment processors)

  • Marketing and analytics partners

  • Advertising networks and platforms

How We Use Your Information

We use your information for:

  • Fulfilling orders and providing customer service

  • Managing your account and preferences

  • Marketing and promotional communication

  • Fraud detection and security purposes

  • Improving our website, services, and user experience

Route Package Protection

We offer Route Package Protection at checkout as an optional insurance service to cover lost, stolen, or damaged packages. If you purchased Route and need to file a claim, you can do so directly through their claims portal:

👉 https://claims.route.com

Please note: All Route claims must be filed directly with Route. Vape Station is not responsible for processing or resolving Route-related claims.

How We Disclose Personal Information

We may disclose your information to:

  • Service providers (Shopify, payment processors, fulfillment & support providers)

  • Marketing and business partners

  • Government or law enforcement (when required)

  • Affiliates and subsidiaries

  • Third parties in connection with a business transfer or legal process

We do not sell sensitive personal information, and we do not knowingly collect or sell personal information from individuals under 21 years of age.

Cookies

We use cookies to power and optimize our Site. You can manage cookie preferences in your browser settings. Blocking cookies may limit the functionality of the Site.

We also recognize Global Privacy Control (GPC) signals. Learn more here: https://globalprivacycontrol.org/

Your Rights

Depending on your location, you may have rights such as:

  • Accessing or correcting your personal data

  • Requesting deletion of your data

  • Withdrawing consent

  • Restricting or objecting to processing

  • Receiving a copy of your data

  • Opting out of promotional communications

To exercise your rights or submit a request, contact us using the details below. We may need to verify your identity before processing requests.

Security and Retention

We take reasonable measures to protect your data, but no method of transmission is completely secure. We retain personal information as long as necessary to fulfill the purposes outlined, unless a longer period is required by law.

International Data Transfers

We may store and process your information outside of your country. When applicable, we rely on standard contractual clauses or equivalent safeguards for international data transfers.

Contact Us

For questions about this Privacy Policy or to make a privacy-related request, contact us at:

Vape Station Online
📍 5410 North Athol Street, Pharr, TX 78577
📞 844-403-0020
📧 online@myvapestation.com